Terms & Conditions

1. PURPOSE

This legal notice regulates the use and utilization of the website www.isabelselles.com, owned by Isabel Sellés.

Browsing the Isabel Sellés website attributes you the status of USER of the same and entails your full and unreserved acceptance of each and every one of the conditions published in this legal notice, warning that said conditions may be modified without prior notification by Isabel Sellés, in which case they will be published and notified as far in advance as possible.

Therefore, it is advisable to read its content carefully if you wish to access and use the information and services offered from this website.

The user also undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic practices and this Legal Notice, and will be liable to Isabel Sellés or to third parties for any damages that may be caused as a result of failure to comply with said obligation.

Any use other than that authorized is expressly prohibited, and Isabel Sellés may deny or withdraw access and use at any time.

2. IDENTIFICATION

Isabel Sellés informs you that:

* Sole trade: Isabel Sellés

NIF: 73566498D
Registered address: C. Major, 33. 2-4. 46450 Benifaió, Valencia.

3. COMMUNICATIONS

To communicate with us, we provide you with the email hello@isabelselles.com as well as our contact page https://www.isabelselles.com/contact-us

All notifications and communications between users and Isabel Sellés will be considered effective, for all purposes, when they are made through the email indicated above.

4. SHIPPING COST

The shipping cost of your order is calculated after you add your items to the shopping cart. This is an average price and delivery time after the dispatch of your order. Your package will be shipped within 48 hours during business days from the date you placed the order. Delivery is made Monday to Friday at working hours.

España Standard: 2-3 working days  •  3.99€   /   FREE on orders over 50€

UK Standard: 5-10 working days  • 15€

Europe: 5-10 working days  • 15€

International: 5-10 working days  •  18€

All international packages delivered to non-European Union countries can be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed.

5. REFUNDS POLICY

We accept product returns within 30 days of the delivery of your package.

Refunds will be issued excluding the cost of shipping.

Refunds will be processed using the original method of payment.

Isabel Selles will not be responsible for any returns which are lost and/or damaged during return and will not issue refunds for packages lost in the return shipping. We recommend the use of a trackable shipping method and that the tracking ID of the return shipment is kept until the return has been registered.

Once we have received the returned products, we will assess their condition and, if approved, we will initiate the refund process. You will receive an email confirming receipt of the return and the status of the refund.  We will refund the price of the products returned within 30 days. All refunds will be credited back to the original method of payment. Depending on the bank, refunds may take several business days to appear in your account. The original shipping cost paid for your order is not refundable.

CONDITIONS

The products must be returned undamaged and unused and in the same condition in which you received them. Returns will only be accepted if the products are returned in the original packaging.

Please note that returns received in a condition that would prevent the products from being sold as new will not be accepted, and items will be shipped back to the customer at the customer’s expense.

HOW TO RETURN

SHIPPING COST 

The shipping cost of the return must be paid by the customer. The shipping cost of your order will not be refundable.

RESTRICTIONS

Earrings and items marked as “on sale” are not eligible for refund.

DAMAGED ITEMS

The customer has 48 hours from the delivery of the package to check the products for damage. If any product is perceived to be damaged in any way, please send an email including a photo of the damaged item(s) together with your order number to hello@isabelselles.com.

If your package was damaged during shipment by the carrier, please keep the box and notify us immediately.

We are happy to help.

EXCHANGES

We are unable to offer exchanges. If you wish to exchange your products, please return the products for a refund and then place a new order for the other colour or item(s) you wish to receive.

6. CONDITIONS OF ACCESS AND USE

The website and its services are freely accessible. However, Isabel Sellés may condition the use of some of the services offered on its website on the prior completion of the corresponding form.

The user guarantees the authenticity and timeliness of all data communicated to Isabel Sellés and will be solely responsible for any false or inaccurate statements made.

The user expressly agrees to make appropriate use of the contents and services of Isabel Sellés and not to use them for, among others:

a) Disseminating criminal, violent, pornographic, racist, xenophobic, offensive, terrorist-supporting or, in general, content contrary to the law or public order.

b) Introducing computer viruses into the network or carrying out actions that may alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of Isabel Sellés or third parties; as well as hindering the access of other users to the website and its services through the massive consumption of computer resources through which Isabel Sellés provides its services.

c) Attempting to access the email accounts of other users or restricted areas of the computer systems of Isabel Sellés or third parties and, where appropriate, extracting information.

d) Violate the intellectual or industrial property rights, as well as violate the confidentiality of information belonging to Isabel Sellés or third parties.

e) Impersonate any other user.

f) Reproduce, copy, distribute, make available to, or in any other form of public communication, transform or modify the contents, unless the owner of the corresponding rights has authorized this or it is legally permitted.

g) Collect data for advertising purposes and send advertising of any kind and communications for sales purposes or other commercial purposes without prior request or consent.

All the contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to Isabel Sellés, without any of the exploitation rights over them being understood to be transferred to the user beyond what is strictly necessary for the correct use of the website.

In short, users who access this website may view the content and, where appropriate, make authorized private copies provided that the reproduced elements are not subsequently transferred to third parties, nor installed on servers connected to networks, nor are they subject to any type of exploitation.

Furthermore, all trademarks, trade names or distinctive signs of any kind that appear on the website are the property of Isabel Sellés, and it cannot be understood that the use or access to the same grants the user any right over them.

The distribution, modification, transfer or public communication of the content and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.

The establishment of a link does not imply in any case the existence of relations between Isabel Sellés and the owner of the website on which it is established, nor the acceptance and approval by Isabel Sellés of its contents or services.

Isabel Sellés is not responsible for the use that each user makes of the materials made available on this website or for the actions that they take based on them.

EXCLUSION OF WARRANTIES AND LIABILITY IN ACCESS AND USE

The content of this website is of a general nature and is for informational purposes only, without fully guaranteeing access to all the content, nor its exhaustiveness, correctness, validity or timeliness, nor its suitability or usefulness for a specific purpose.

Isabel Sellés excludes, to the extent permitted by law, any liability for damages of any kind arising from:

a) The impossibility of accessing the website or the lack of veracity, accuracy, exhaustiveness and/or timeliness of the content, as well as the existence of flaws and defects of all kinds in the content transmitted, distributed, stored, made available, accessed through the website or the services offered.

b) The presence of viruses or other elements in the content that may cause alterations in computer systems, electronic documents or user data.

c) Failure to comply with the law, good faith, public order, traffic practices and this legal notice as a result of incorrect use of the website. In particular, and by way of example, Isabel Sellés is not responsible for the actions of third parties that violate intellectual and industrial property rights, trade secrets, rights to honour, personal and family privacy and one’s own image, as well as regulations on unfair competition and illicit advertising.

Likewise, Isabel Sellés declines any responsibility for information found outside this website and not managed directly by our webmaster. The function of the links that appear on this website is exclusively to inform the user about the existence of other sources that may expand the content offered by this website. Isabel Sellés does not guarantee or take responsibility for the operation or accessibility of the linked sites; nor does it suggest, invite or recommend visiting them, and therefore will not be responsible for the result obtained. Isabel Sellés is not responsible for the establishment of hyperlinks by third parties.

PROCEDURE IN CASE OF ILLEGAL ACTIVITIES

In the event that any user or third party considers that there are facts or circumstances that reveal the illegal nature of the use of any content and/or the performance of any activity on the web pages included or accessible through the website, they must send a notification to Isabel Sellés, duly identifying themselves and specifying the alleged infringements.

PUBLICATIONS

The administrative information provided through the website does not replace the legal publicity of laws, regulations, plans, general provisions and acts that must be formally published in the official journals of public administrations, which constitute the only instrument that attests to their authenticity and content. The information available on this website should be understood as a guide without the purpose of legal validity.