Returns
POLICY
We accept product returns within 30 days of the delivery of your package.
Refunds will be issued excluding the cost of shipping.
Refunds will be processed using the original method of payment.
Isabel Selles will not be responsible for any returns which are lost and/or damaged during return and will not issue refunds for packages lost in the return shipping. We recommend the use of a trackable shipping method and that the tracking ID of the return shipment is kept until the return has been registered.
Once we have received the returned products, we will assess their condition and, if approved, we will initiate the refund process. You will receive an email confirming receipt of the return and the status of the refund. We will refund the price of the products returned within 30 days. All refunds will be credited back to the original method of payment. Depending on the bank, refunds may take several business days to appear in your account. The original shipping cost paid for your order is not refundable.
CONDITIONS
The products must be returned undamaged and unused and in the same condition in which you received them. Returns will only be accepted if the products are returned in the original packaging.
Please note that returns received in a condition that would prevent the products from being sold as new will not be accepted, and items will be shipped back to the customer at the customer’s expense.
PAYMENTS / REFUNDS
Collections are made in GBP. The prices offered in other currencies (EUR, USD, etc.) are estimated values, so the price finally charged may vary depending on the exchange rate at the time of purchase.
Refunds are made in GBP. Therefore, the amount refunded to the customer in their own currency may not be exactly the same as the amount originally collected as it will depend on the exchange rate at the time of the refund.
HOW TO RETURN
SHIPPING COST
The shipping cost of the return must be paid by the customer. The shipping cost of your order will not be refundable.
RESTRICTIONS
Earrings and items marked as “on sale” are not eligible for refund.
DAMAGED ITEMS
The customer has 48 hours from the delivery of the package to check the products for damage. If any product is perceived to be damaged in any way, please send an email including a photo of the damaged item(s) together with your order number to hello@isabelselles.com.
If your package was damaged during shipment by the carrier, please keep the box and notify us immediately.
We are happy to help.
EXCHANGES
We are unable to offer exchanges. If you wish to exchange your products, please return the products for a refund and then place a new order for the other colour or item(s) you wish to receive.